Refund & Cancellation Policy

Ridex Tours

Effective Date: 31 August 2026

Ridex Tours is a tourism and transportation service provider offering airport transfers, private transportation, day tours, round tours, sightseeing trips, and customized travel services in Sri Lanka. We understand that travel plans may change, and we aim to maintain a fair and transparent cancellation and refund policy for all our customers.

1. Booking Confirmation

A booking is confirmed once the required booking details have been received and, where applicable, the required advance payment or deposit has been made.

Customers are responsible for providing accurate information, including travel dates, pickup locations, passenger details, flight information, and contact details.

2. Cancellation by the Customer

Customers may cancel their booking by contacting Ridex Tours through the official contact details provided at the time of booking.

The following cancellation terms apply:

• More than 14 days before the service date: Full refund of the amount paid, less any non-refundable payment processing or third-party charges.
• 7–14 days before the service date: 75% refund of the amount paid.
• 3–6 days before the service date: 50% refund of the amount paid.
• Less than 72 hours before the service date: No refund will normally be provided.
• No-show: If a customer does not arrive at the agreed pickup location or does not contact Ridex Tours within a reasonable period, the booking will be considered a no-show and will generally be non-refundable.

For customized tours, multi-day tours, hotel arrangements, vehicle arrangements, or bookings involving third-party suppliers, different cancellation terms may apply. Customers will be informed of these terms before confirmation whenever applicable.

3. Cancellation by Ridex Tours

Ridex Tours reserves the right to cancel or modify a booking due to circumstances beyond its reasonable control, including severe weather, natural disasters, road closures, government restrictions, vehicle breakdowns, safety concerns, or other unforeseen circumstances.

Where Ridex Tours cancels a service and cannot provide a suitable alternative, the customer may be entitled to a full or partial refund depending on the services that have already been provided and any non-refundable third-party costs.

Ridex Tours will make reasonable efforts to offer an alternative date, vehicle, route, or service where possible.

4. Refund Processing

Approved refunds will be processed using the original payment method wherever practical.

Refund processing may take approximately 7–14 business days, depending on the customer’s bank, payment provider, or other financial institution.

Any bank charges, payment gateway fees, currency conversion fees, or third-party charges that are non-refundable may be deducted from the refund.

5. Changes to Bookings

Customers may request changes to their booking, including changes to travel dates, pickup locations, destinations, number of passengers, or tour arrangements.

Changes are subject to availability and may result in additional charges. If a requested change cannot be accommodated, the original cancellation terms may apply.

6. Delays and Flight Changes

For airport transfers, customers should provide accurate flight details when making the booking.

Ridex Tours will make reasonable efforts to accommodate flight delays or schedule changes when the updated information is provided in advance. Additional charges may apply where a significant change results in extended waiting time, a change of vehicle, or additional transportation requirements.

7. Show No-Policy

If a customer fails to appear at the agreed pickup point without prior notice, Ridex Tours may treat the booking as a no-show.

No refund will normally be provided for no-shows. Any exceptional refund will be considered at the discretion of Ridex Tours based on the circumstances.

8. Force Majeure

Ridex Tours will not be responsible for cancellations, delays, or changes caused by circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, strikes, civil disturbances, government restrictions, road closures, accidents, or other unforeseen events.

Ridex Tours will make reasonable efforts to assist customers and provide alternative arrangements where possible.

9. Special Circumstances

If a customer needs to cancel due to an emergency or other exceptional circumstance, Ridex Tours may consider the request on a case-by-case basis.

Supporting documents may be requested where appropriate.

10. Contact Us

For cancellations, changes, or refund requests, customers should contact Ridex Tours as soon as possible using the contact details provided during the booking process.

Ridex Tours
Tourism & Transportation Services – Sri Lanka

By confirming a booking with Ridex Tours, the customer acknowledges that they have read, understood, and agreed to this Refund & Cancellation Policy.