Last Updated: August 31, 2026
At RIDE X, we are committed to providing reliable and enjoyable travel experiences. This Refund & Return Policy explains our terms regarding cancellations, booking changes, refunds, and unused services.
As RIDE X provides travel, transportation, tours, and related services rather than physical products, traditional product returns do not apply.
1. Booking Cancellation
Customers may request cancellation of a booking by contacting RIDE X as soon as possible.
Cancellation requests should include the customer’s name, booking details, travel date, and booking reference where applicable.
The eligibility and amount of any refund will depend on the cancellation terms applicable to the particular booking.
2. Refund Policy
Refunds may be available depending on the type of service booked and the time at which the cancellation is made.
Any refund may be subject to deductions for:
Non-refundable deposits
Booking or reservation charges
Payment processing fees
Third-party supplier charges
Costs already incurred by RIDE X in arranging the service
The final refund amount will be determined after reviewing the individual booking and the circumstances of the cancellation.
3. Non-Refundable Bookings
Certain services, promotional offers, special packages, deposits, or bookings may be non-refundable.
If a booking is identified as non-refundable at the time of purchase, the customer may not be entitled to a refund following cancellation.
Any applicable non-refundable terms will be communicated to the customer before or during the booking process.
4. No-Show Policy
A customer who does not arrive at the agreed pickup location or fails to attend a scheduled tour or service without providing prior notice may be considered a no-show.
No refunds will normally be provided for:
Missed tours
Missed transfers
Failure to arrive at the pickup location
Late arrival resulting in a missed service
Unused services
Voluntary cancellation after the service has started
5. Changes to Bookings
Customers who wish to change their booking should contact RIDE X as early as possible.
Booking changes may include:
Travel date
Number of passengers
Pickup location
Destination
Vehicle type
Tour or service selection
Changes are subject to availability and may result in additional charges.
If the requested change cannot be accommodated, the original booking’s cancellation and refund terms will apply.
6. Cancellation by RIDE X
RIDE X reserves the right to cancel or modify a booking when circumstances make it necessary or unsafe to provide the service.
This may include:
Severe weather
Natural disasters
Road closures
Government restrictions
Safety concerns
Unavailability of required services
Other circumstances beyond our reasonable control
Where RIDE X cancels a booking and an alternative arrangement cannot reasonably be provided, we may offer a rescheduled service, alternative arrangement, credit, or refund depending on the circumstances and applicable supplier terms.
7. Third-Party Services
Some RIDE X services may involve third-party providers, such as hotels, activity providers, transportation providers, guides, or other travel suppliers.
Where third-party services are included in a booking, their cancellation and refund conditions may apply.
If a third-party provider charges a non-refundable fee or refuses a refund, RIDE X may be unable to refund that portion of the booking.
8. Refund Processing
Once a refund has been approved, RIDE X will normally process the refund using the original payment method where possible.
The time required for the refund to appear in the customer’s account may vary depending on the payment provider, bank, or financial institution.
RIDE X is not responsible for delays caused by banks, payment gateways, or other financial institutions.
Currency conversion differences or applicable transaction charges may also affect the final amount received.
9. Service Complaints and Refund Requests
If you experience an issue with a RIDE X service, please notify us as soon as possible.
We will review complaints and refund requests fairly and on a case-by-case basis.
To help us investigate the matter, customers may be asked to provide relevant booking information and supporting details.
Submitting a refund request does not automatically guarantee a refund.
10. How to Request a Refund
To request a cancellation or refund, please contact RIDE X with the following information:
Full name
Booking reference
Date of travel
Service or tour booked
Reason for cancellation or refund request
Any relevant supporting information
Our team will review the request and inform you of the applicable refund terms.
11. Force Majeure
RIDE X is not responsible for cancellations, delays, or changes caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, pandemics, government restrictions, strikes, road closures, civil unrest, or other unforeseen events.
Any refund or alternative arrangement in such circumstances will be considered based on the specific booking and applicable third-party terms.
12. Policy Updates
RIDE X may update this Refund & Return Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
Customers are encouraged to review the policy before making a booking.
13. Contact Us
If you have any questions regarding cancellations, refunds, or this policy, please contact us.
RIDE X
Website: Ridex.lk
Email: bookings@ridex.lk
Phone: +94 77 790 1697
We will review your request and respond as soon as reasonably possible.