Effective Date: August 31, 2026
At RIDE X (Ridex.lk), we respect your privacy and are committed to protecting the personal information you provide when using our website, booking our travel services, or communicating with us.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit Ridex.lk, make an inquiry, submit a booking, or use any of our services.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About RIDE X
RIDE X is a Sri Lanka-based travel company providing travel-related services, including tour packages, transportation, excursions, and customized travel experiences.
Our website is: https://ridex.lk/
For inquiries or bookings, you can contact us using the contact details provided on our website.
2. Information We Collect
We may collect personal and non-personal information when you interact with our website or use our services.
2.1 Personal Information
Depending on the services you request, we may collect information such as:
Full name
Email address
Telephone/mobile number
Country of residence
Billing or booking information
Travel dates
Number of travelers/passengers
Pickup and drop-off locations
Accommodation or destination details
Special requests or travel requirements
Information provided through booking or inquiry forms
Any other information you voluntarily provide to us
We only request information that is reasonably necessary to provide our services, process your booking, respond to inquiries, and communicate with you.
2.2 Payment Information
If you make a payment through our website or through a third-party payment provider, payment information may be processed by the relevant payment service provider.
Where applicable, we may receive limited payment-related information, such as:
Payment status
Transaction reference
Payment date
Amount paid
Payment method
We do not intentionally store complete credit or debit card details on our own systems unless specifically required and lawfully permitted.
3. Information Collected Automatically
When you visit Ridex.lk, certain information may be collected automatically through your browser, device, or website technologies.
This may include:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information
Approximate location information derived from technical data
This information helps us understand how visitors use our website and improve its performance, security, and functionality.
4. How We Use Your Information
We may use the information we collect for the following purposes:
Processing and managing travel bookings
Responding to inquiries and requests
Providing tours, transportation, and other travel services
Confirming bookings and payments
Communicating with you about your booking
Sending important service-related notifications
Providing customer support
Customizing travel arrangements according to your requirements
Improving our website, products, and services
Understanding website usage and visitor behavior
Detecting and preventing fraud, abuse, and security threats
Maintaining website security
Complying with applicable legal and regulatory requirements
Sending promotional communications where permitted and where you have provided appropriate consent
We will not use your personal information for purposes that are incompatible with the reason for which it was collected unless permitted or required by applicable law.
5. Travel and Booking Information
When you make a booking with RIDE X, we may need to collect information necessary to arrange your travel services.
This may include:
Traveler names
Contact details
Travel dates
Passenger numbers
Tour or transfer details
Pickup and destination information
Vehicle requirements
Special requests
Accommodation-related information where necessary
This information may be shared with relevant service providers when necessary to fulfill your booking.
6. Sharing Your Information
We do not sell or rent your personal information to third parties.
However, we may share relevant information with trusted third parties when necessary to provide our services.
These may include:
Travel and Service Providers
We may share necessary booking information with:
Drivers
Tour guides
Hotels or accommodation providers
Activity providers
Transportation providers
Local service partners
Other suppliers involved in fulfilling your booking
Payment Providers
If you make a payment using a third-party payment service, relevant information may be processed by that payment provider according to its own privacy policy and terms.
Technology and Service Providers
We may use third-party providers for services such as:
Website hosting
Website maintenance
Email delivery
Analytics
Security
Customer communication
Payment processing
Website functionality
These providers may process information on our behalf where necessary to provide their services.
Legal Requirements
We may disclose personal information when we reasonably believe disclosure is necessary to:
Comply with applicable laws or legal processes
Respond to lawful requests from authorities
Protect our legal rights
Prevent fraud or illegal activity
Protect the safety of our customers, employees, or others
Enforce our agreements and policies
7. Cookies and Similar Technologies
Ridex.lk may use cookies and similar technologies to improve your experience on our website.
Cookies may help us:
Keep the website functioning properly
Remember certain preferences
Understand how visitors use the website
Improve website performance
Analyze website traffic
Improve our services and user experience
Some cookies may be provided by third-party services used on our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment providers, booking services, or other external websites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
9. Google Analytics and Other Analytics Services
We may use analytics services to understand how visitors interact with our website.
These services may collect information such as:
Pages visited
Website traffic sources
Device information
Browser information
General geographic information
Interaction data
Analytics information helps us improve our website and services.
Where third-party analytics services are used, their own privacy policies may also apply.
10. How We Protect Your Information
We take reasonable technical and organizational measures to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
The nature of the information
The purpose for which it was collected
Whether you have an active booking or customer relationship
Legal, accounting, or regulatory requirements
The resolution of disputes or claims
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
12. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Ask us to restrict certain processing
Withdraw consent where processing is based on consent
Object to certain uses of your information
Request information about how your personal information is processed
To exercise a privacy-related right, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
13. Marketing Communications
We may occasionally send promotional or marketing communications about:
New tour packages
Travel offers
Special promotions
New services
Travel-related updates
Where required by applicable law, we will obtain your consent before sending marketing communications.
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in the relevant communication.
Please note that even if you opt out of marketing communications, we may still send essential communications relating to an existing booking, payment, inquiry, or service.
14. Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps to address the situation.
15. International Data Transfers
Some of our third-party service providers may process or store information outside Sri Lanka.
Where personal information is transferred to another country, we will take reasonable steps to ensure that appropriate safeguards are in place, subject to applicable laws and regulations.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to our website
Changes in technology
Changes to legal or regulatory requirements
Changes to our privacy practices
When we update this Privacy Policy, we will revise the Effective Date shown at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information.
17. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
RIDE X
Website: Ridex.lk
Email: bookings@ridex.lk
Phone: +94 77 790 1697
We will make reasonable efforts to respond to privacy-related inquiries within an appropriate period.
18. Acceptance of This Privacy Policy
By using Ridex.lk, submitting an inquiry, or making a booking through our website, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the website and contact us if you have any questions or concerns.
Last Updated: August 31, 2026