Last Updated: August 31, 2026
Welcome to RIDE X. These Terms & Conditions govern your use of the RIDE X website, including Ridex.lk, and your purchase or booking of our travel, transportation, tour, and related services.
By accessing our website, submitting an inquiry, or making a booking, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.
1. About RIDE X
RIDE X is a Sri Lanka-based travel service provider offering travel experiences, tours, transportation, excursions, and related services.
Our services may be provided directly by RIDE X or in cooperation with third-party travel and service providers.
2. Website Use
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our website or systems
Introduce viruses, malware, or other harmful software
Copy, reproduce, or distribute website content without permission
Interfere with the operation or security of the website
Submit false, misleading, or fraudulent information
We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.
3. Bookings
When you make a booking with RIDE X, you agree to provide accurate and complete information.
This may include:
Your full name
Contact information
Travel date
Number of passengers
Pickup and drop-off details
Tour or service selection
Special requirements
You are responsible for ensuring that all information provided during the booking process is accurate.
A booking is considered confirmed only after confirmation has been provided by RIDE X or after the applicable payment/booking requirements have been completed.
4. Prices and Payments
All prices displayed on our website are subject to change without prior notice.
The price applicable to your booking will be confirmed at the time of booking.
Depending on the service, payment may be required in full or in part before the service date.
You agree to provide valid payment information and complete any required payment within the specified timeframe.
RIDE X reserves the right to cancel a booking where required payment has not been received.
5. Tour and Service Availability
All tours, transportation services, activities, and travel arrangements are subject to availability.
RIDE X may modify an itinerary, vehicle, activity, pickup time, or other service details when reasonably necessary due to operational requirements, weather conditions, safety concerns, supplier availability, or circumstances beyond our reasonable control.
Where possible, we will provide a suitable alternative.
6. Customer Responsibilities
Customers are responsible for:
Arriving at the agreed pickup location on time
Providing accurate booking information
Following reasonable instructions provided by RIDE X staff, drivers, and guides
Respecting drivers, guides, staff, other customers, and service providers
Taking reasonable care of vehicles and property
Following applicable laws and safety requirements
Customers may be responsible for additional costs resulting from damage caused by their actions or failure to follow reasonable instructions.
7. Pickup and Drop-Off
Customers must be ready at the agreed pickup location at the scheduled time.
RIDE X will make reasonable efforts to provide transportation according to the confirmed booking.
However, delays may occur due to:
Traffic
Weather
Road closures
Accidents
Vehicle or operational issues
Government restrictions
Other circumstances beyond our reasonable control
Customers should provide accurate pickup and drop-off information when making a booking.
8. No-Show and Late Arrival
If a customer fails to arrive at the agreed pickup location or is unavailable when the driver or guide arrives, the booking may be treated as a no-show.
No refund may be provided for no-shows or missed services.
Customers are responsible for allowing sufficient time to reach the pickup location.
9. Cancellation and Refunds
Cancellations and refunds are subject to our Refund & Return Policy and any specific cancellation conditions communicated at the time of booking.
Some bookings, deposits, special offers, or third-party services may be non-refundable.
Customers should review the applicable cancellation terms before confirming a booking.
10. Changes to Bookings
Requests to change a booking should be made as early as possible.
Changes may include:
Travel dates
Number of passengers
Pickup or drop-off locations
Vehicle requirements
Tour arrangements
Other booking details
Changes are subject to availability and may result in additional charges.
RIDE X cannot guarantee that every requested change will be available.
11. Third-Party Services
RIDE X may work with third-party providers to deliver certain travel services.
These may include:
Hotels and accommodation providers
Tour guides
Activity providers
Transportation providers
Restaurants
Attractions
Other travel suppliers
Third-party services may be subject to the terms, conditions, cancellation policies, and limitations of those providers.
RIDE X will make reasonable efforts to work with reliable service providers but cannot guarantee the actions, availability, or performance of every third-party provider.
12. Travel Documents and Personal Requirements
Customers are responsible for ensuring that they have all documents and permissions required for their travel.
Depending on the trip, customers may be responsible for obtaining:
Passports
Visas
Travel permits
Identification documents
Travel insurance
Other required documentation
RIDE X is not responsible for losses or additional costs resulting from a customer’s failure to obtain required documents or permissions.
13. Health and Safety
Customers are responsible for informing RIDE X of any relevant requirements that may affect the safe delivery of the service.
Customers must follow reasonable health and safety instructions provided by RIDE X, drivers, guides, or activity providers.
RIDE X may refuse or modify a service where we reasonably believe that continuing the service could create a significant safety risk.
14. Personal Belongings
Customers are responsible for their personal belongings during tours and transportation services.
RIDE X is not responsible for personal items that are lost, damaged, or left behind unless caused by our proven negligence or as otherwise required by applicable law.
Customers should check vehicles and accommodation areas carefully before leaving.
15. Liability
RIDE X will take reasonable care in providing our services.
However, to the extent permitted by applicable law, RIDE X is not responsible for losses, delays, injuries, damages, or expenses arising from circumstances beyond our reasonable control.
This may include:
Traffic delays
Severe weather
Natural disasters
Road closures
Government restrictions
Strikes
Civil unrest
Accidents involving third-party providers
Changes or cancellations by third-party suppliers
Other unforeseen circumstances
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
16. Force Majeure
RIDE X will not be considered in breach of these Terms & Conditions where we are unable to perform or are delayed in performing our services due to circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, pandemics, government actions, strikes, road closures, civil disturbances, or other unforeseen events.
Where reasonably possible, we will communicate significant changes to affected customers and attempt to provide alternative arrangements.
17. Website Content
We make reasonable efforts to ensure that information on Ridex.lk is accurate and up to date.
However, tour descriptions, photographs, prices, itineraries, availability, travel times, and other information may change.
Website images are intended to provide a general representation of our services and destinations and may not always represent the exact experience, vehicle, accommodation, or location provided.
18. Intellectual Property
All content on Ridex.lk, including but not limited to:
Logos
Text
Graphics
Images
Videos
Website designs
Branding
Other original materials
is owned by or licensed to RIDE X unless otherwise stated.
You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.
19. Privacy
Your use of our website and services may involve the collection and processing of personal information.
Our collection and use of personal information is governed by our Privacy Policy.
By using our services, you acknowledge that you have read and understood our Privacy Policy.
20. Links to Third-Party Websites
Our website may contain links to external websites operated by third parties.
These links are provided for convenience and informational purposes.
RIDE X does not control and is not responsible for the content, security, availability, or privacy practices of third-party websites.
21. Complaints
If you have a complaint about a RIDE X service, please contact us as soon as possible.
We encourage customers to report problems during the service whenever reasonably possible so that we have an opportunity to investigate and resolve the issue.
We will make reasonable efforts to review and respond to complaints fairly.
22. Modifications to These Terms
RIDE X reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective when the updated Terms & Conditions are published on this page.
The Last Updated date at the top of this page will be changed accordingly.
You should review these Terms & Conditions periodically before using our website or booking our services.
23. Governing Law
These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of Sri Lanka.
Any disputes arising in connection with these Terms & Conditions or our services will be subject to the applicable jurisdiction of Sri Lanka.
24. Contact Us
If you have any questions about these Terms & Conditions, bookings, or our services, please contact us.
RIDE X
Website: Ridex.lk
Email: bookings@ridex.lk
Phone: +94 77 790 1697
We will be happy to assist you with your questions or concerns.
25. Acceptance of Terms
By accessing Ridex.lk, submitting an inquiry, or making a booking with RIDE X, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or book our services.